CricHeroes11 is the flagship brand of CricHeroes Private Limited ("CricHeroes"). The CricHeroes11 App offers cricket-based online fantasy games. CricHeroes11 as used herein shall be construed as a reference to the CricHeroes11 App and Website.
Certain CricHeroes11 Services being provided on CricHeroes11 may be subject to additional rules and regulations set down in that respect. To the extent that these Terms and Conditions are inconsistent with the additional conditions set down, the additional conditions shall prevail CricHeroes11 may, at its sole and absolute discretion:
In the event any User breaches, or CricHeroes reasonably believes that such User has breached these Terms and Conditions, or has illegally or improperly used CricHeroes11 or the CricHeroes11 Services, CricHeroes may, at its sole and absolute discretion, and without any notice to the User, restrict, suspend or terminate such User's access to all or any part of CricHeroes11 Contests or the CricHeroes Platform, deactivate or delete the User's account and all related information on the account, delete any content posted by the User on CricHeroes11 and further, take technical and legal steps as it deems necessary
If CricHeroes11 charges its Users a platform fee in respect of any CricHeroes11 Services, CricHeroes11 shall, without delay, repay such platform fee in the event of suspension or removal of the User's account or CricHeroes11 Services on account of any negligence or deficiency on the part of CricHeroes11, but not if such suspension or removal is effected due to:
Users consent to receiving communications such as announcements, administrative messages and advertisements from CricHeroes11 or any of its partners, licensors or associates.
CricHeroes11 includes a combination of content created by CricHeroes11, its partners, affiliates, licensors, associates and/or Users. The intellectual property rights ("Intellectual Property Rights") in all software underlying CricHeroes11 and the CricHeroes Platform and material published on CricHeroes11, including (but not limited to) games, Contests, software, advertisements, written content, photographs, graphics, images, illustrations, marks, logos, audio or video clippings and Flash animation, is owned by CricHeroes11, its partners, licensors and/or associates. Users may not modify, publish, transmit, participate in the transfer or sale of, reproduce, create derivative works of, distribute, publicly perform, publicly display, or in any way exploit any of the materials or content on CricHeroes11 either in whole or in part without express written license from CricHeroes11.
Users may request permission to use any CricHeroes11 content by writing in to CricHeroes11 Helpdesk.
Users are solely responsible for all materials (whether publicly posted or privately transmitted) that they upload, post, e-mail, transmit, or otherwise make available on CricHeroes11 ("Users' Content"). Each User represents and warrants that he/she owns all Intellectual Property Rights in the User's Content and that no part of the User's Content infringes any third party rights. Users further confirm and undertake to not display or use the names, logos, marks, labels, trademarks, copyrights or intellectual and proprietary rights of any third party on CricHeroes11. Users agree to indemnify and hold harmless CricHeroes, its directors, employees, affiliates and assigns against all costs, damages, loss and harm including towards litigation costs and counsel fees, in respect of any third party claims that may be initiated including for infringement of Intellectual Property Rights arising out of such display or use of the names, logos, marks, labels, trademarks, copyrights or intellectual and proprietary rights on CricHeroes11, by such User or through the User's commissions or omissions.
Users hereby grant to CricHeroes and its affiliates, partners, licensors and associates a worldwide, irrevocable, royalty-free, non-exclusive, sub-licensable license to use, reproduce, create derivative works of, distribute, publicly perform, publicly display, transfer, transmit, and/or publish Users' Content for any of the following purposes:
All names, logos, marks, labels, trademarks, copyrights or intellectual and proprietary rights on CricHeroes11(s) belonging to any person (including User), entity or third party are recognized as proprietary to the respective owners and any claims, controversy or issues against these names, logos, marks, labels, trademarks, copyrights or intellectual and proprietary rights must be directly addressed to the respective parties under notice to CricHeroes11.
CricHeroes11 may contain links to other Internet sites owned and operated by third parties. Users' use of each of those sites is subject to the conditions, if any, posted by the sites. CricHeroes11 does not exercise control over any Internet sites apart from CricHeroes11 and cannot be held responsible for any content residing in any third-party Internet site. CricHeroes11's inclusion of third-party content or links to third-party Internet sites is not an endorsement by CricHeroes11 of such third-party Internet site.
Users' correspondence, transactions/offers or related activities with third parties, including payment providers and verification service providers, are solely between the User and that third party. Users' correspondence, transactions and usage of the services/offers of such third party shall be subject to the terms and conditions, policies and other service terms adopted/implemented by such third party, and the User shall be solely responsible for reviewing the same prior to transacting or availing of the services/offers of such third party. User agrees that CricHeroes11 will not be responsible or liable for any loss or damage of any sort incurred as a result of any such transactions/offers with third parties. Any questions, complaints, or claims related to any third party product or service should be directed to the appropriate vendor.
CricHeroes11 contains content that is created by CricHeroes11 as well as content provided by third parties. CricHeroes11 does not guarantee the accuracy, integrity, quality of the content provided by third parties and such content may not relied upon by the Users in utilizing the CricHeroes11 Services provided on CricHeroes11 including while participating in any of the contests hosted on CricHeroes11.
Users agree to provide true, accurate, current and complete information at the time of registration and at all other times (as required by CricHeroes11). Users further agree to update and keep updated their registration information.
A User shall not register or operate more than one User account with CricHeroes11.
Users agree to ensure that they can receive all communication from CricHeroes11 by marking e-mails or sending SMSs from CricHeroes11 as part of their "safe senders" list. CricHeroes11 shall not be held liable if any e-mail/SMS remains unread by a User as a result of such e-mail getting delivered to the User's junk or spam folder.
Any password issued by CricHeroes11 to a User may not be revealed to anyone else. Users may not use anyone else's password. Users are responsible for maintaining the confidentiality of their accounts and passwords. Users agree to immediately notify CricHeroes11 of any unauthorized use of their passwords or accounts or any other breach of security.
Users agree to exit/log-out of their accounts at the end of each session. CricHeroes11 shall not be responsible for any loss or damage that may result if the User fails to comply with these requirements.
Users agree not to use cheats, exploits, automation, software, bots, hacks or any unauthorised third party software designed to modify or interfere with CricHeroes11 Services and/or CricHeroes11 experience or assist in such activity.
Users agree not to copy, modify, rent, lease, loan, sell, assign, distribute, reverse engineer, grant a security interest in, or otherwise transfer any right to the technology or software underlying CricHeroes11 or CricHeroes11’s Services.
Users agree that without CricHeroes11's express written consent, they shall not modify or cause to modify any files or software that are part of CricHeroes11's Services.
Users agree not to disrupt, overburden, or aid or assist in the disruption or overburdening of (a) any computer or server used to offer or support CricHeroes11 or the CricHeroes11’s Services (each a "Server"); or (2) the enjoyment of CricHeroes11 Services by any other User or person.
Users agree not to institute, assist or become involved in any type of attack, including without limitation to distribution of a virus, denial of service, or other attempts to disrupt CricHeroes11 Services or any other person's use or enjoyment of CricHeroes11 Services.
Users shall not attempt to gain unauthorised access to the User accounts, Servers or networks connected to CricHeroes11 Services by any means other than the User interface provided by CricHeroes11, including but not limited to, by circumventing or modifying, attempting to circumvent or modify, or encouraging or assisting any other person to circumvent or modify, any security, technology, device, or software that underlies or is part of CricHeroes11 Services.
Without limiting the foregoing, Users agree not to use CricHeroes11 for any of the following:
If a User chooses a username that, in CricHeroes11's considered opinion is obscene, indecent, abusive or that might subject CricHeroes11 to public disparagement or scorn, or a name which is an official team/league/franchise names and/or name of any sporting personality, as the case may be, CricHeroes11 reserves the right, without prior notice to the User, to restrict usage of such names, which in CricHeroes11’s opinion fall within any of the said categories and/or change such username and intimate the User or delete such username and posts from CricHeroes11, deny such User access to CricHeroes11, or any combination of these options.
Unauthorized access to CricHeroes11 is a breach of these Terms and Conditions, and a violation of the law. Users agree not to access CricHeroes11 by any means other than through the interface that is provided by CricHeroes11 for use in accessing CricHeroes11. Users agree not to use any automated means, including, without limitation, agents, robots, scripts, or spiders, to access, monitor, or copy any part of our sites, except those automated means that we have approved in advance and in writing.
Use of CricHeroes11 is subject to existing laws and legal processes. Nothing contained in these Terms and Conditions shall limit CricHeroes11's right to comply with governmental, court, and law-enforcement requests or requirements relating to Users' use of CricHeroes11.
Users may reach out to CricHeroes11 through - Helpdesk if the user has any concerns with regard to a match and/or contest within Forty Eight (48) hours of winner declaration for the concerned contest.
Persons below the age of eighteen (18) years are not allowed to participate in any of the contests, games (by whatever name called) on the CricHeroes11 Platform. The Users will have to disclose their real age at the time of getting access into the CricHeroes11 Platform.
CricHeroes11 may not be held responsible for any content contributed by Users on the CricHeroes11.
By entering a Contest, the user agrees to be bound by these Terms and the decisions of CricHeroes11. Subject to the terms and conditions stipulated herein below, the Company, at its sole discretion, may disqualify any user from a Contest, refuse to award benefits or prizes and require the return of any prizes, if the user engages in unfair conduct, which the Company deems to be improper, unfair or otherwise adverse to the operation of the Contest or is in any way detrimental to other Users which includes, but is not limited to:
It is clarified that in case a User is found to be in violation of this policy, CricHeroes11 reserves its right to initiate appropriate Civil/Criminal remedies as it may be advised other than forfeiture and/or recovery of prize money if any.
In order to register for the Contest(s), Participants are required to accurately provide the following information:
State of Residence
Date of birth
Participants are also required to confirm that they have read, and shall abide by, these Terms and Conditions.
In the event a Participant indicates, while entering an address, that he/she is a resident of either Assam, Odisha, Sikkim, Nagaland, Telangana or Andhra Pradesh, such Participant will not be permitted to proceed to sign up for any match in the paid version of the Contest as described below.
Once the Participants have entered the above information, and clicked on the "register" tab, and such Participants are above the age of 18 years, they are sent an email confirming their registration and containing their login information.
As part of its services, CricHeroes11 may make available the contest(s) on the CricHeroes11 platform.
Currently, following contests are made available on CricHeroes11 platform: 1) A fantasy cricket game. Individual users wishing to participate in the such contest (“Participants”) are invited to create their own fantasy teams (“Team/s”) consisting of real life cricketers involved in the real-life cricket, series or tournament (each a "Sport Event") to which the fantasy game relates. CricHeroes11 offers its platform to Participants for fantasy game Contest(s) being created relating to each Sport Event, and Participants can participate in such Contest(s) with their Teams.
Depending upon the circumstances of each match, the participants can edit their teams till the official match start time as declared by the officials of the Sport Event or adjusted deadline, as specified below.
CricHeroes11 reserves the right to abandon a specific round or adjust the deadline of a round in certain specific, uncertain scenarios, which are beyond CricHeroes11’s reasonable control, including but not limited to the ones’ mentioned herein below:
Actual match start time is before the official deadline:
CricHeroes11 reserves the right to adjust the deadline by a Maximum of 10 minutes or 3 overs bowled, whichever is less, before the official match start time.
In cases where official match time cannot be verified by CricHeroes11 through reliable and/or publicly available sources, CricHeroes11 reserves the right to adjust the deadline to such a time by which a maximum of 3 overs in the given match are bowled.
Actual match start time is after the official deadline:
CricHeroes11 reserves the right to extend the deadline or abandon the contest/game based on the circumstances such as delayed toss, interruption on account of weather, non-appearance of teams, technical/equipment glitches causing delays, etc.
CricHeroes11 shall endeavor to send communications through emails and/or SMS communication, about any such change as is contemplated in the aforementioned paragraphs to keep the User updated.
Teams are awarded points on the basis of the real life cricketers’ performances at the end of a designated match, match or tournament of the Contest(s). The Participant(s) whose Team(s) have achieved the highest aggregate score(s) in the Contest(s) shall be declared winners (“Winners”). In certain pre-specified Contests, there may be more than one Winner and distribution of prizes to such Winners will be in increasing order of their Team's aggregate score at the end of the designated match(s) of the Contests.
The Contest(s) across the CricHeroes11 Services shall, in addition to the Terms and Conditions, rules and regulations mentioned herein, be governed by:
"Fantasy Rules" available at How To Play - Fantasy Cricket.
Other rules and regulations (including rules and regulation in relation to any payments made to participate in the Contest(s); and all Participants agree to abide by the same.
Currently, there are paid versions of the Contest(s) made available on CricHeroes11 platform. Users may participate in the Contest(s) by paying the pre-designated amount as provided on the relevant Contest page. The ‘pre-designated amount’ means and includes pre-determined platform fee for accessing CricHeroes11 services and predetermined participant’s contribution towards prize money pool. The Participant with the highest aggregate points at the end of the predetermined match shall be eligible to win a pre-designated prize which is disbursed out of prize money pool, as stated on the relevant Contest(s) page.
A Participant may create different Teams for participation in Contest(s) in relation to a Sport Event across the CricHeroes11 Services. However, unless CricHeroes11 specifies otherwise in relation to any Contest ("“Multiple Entry Contest"”), Participants acknowledge and agree that they may enter only one Team in any Contest offered in relation to a Sport Event. In case of Multiple Entry Contest(s), a Participant may enter more than one Team in a single Multiple Entry Contest. In addition, it is expressly clarified that CricHeroes11 may, from time to time, restrict the maximum number of Teams that may be created by a single User account (for each format of the contest) or which a single User account may enter in a particular Multiple Entry Contest, in each case to such number as determined by CricHeroes11 in its sole discretion.
Participant shall pay a pre-designated amount for participating in the contest(s) being created on the CricHeroes11 platform.
In the event a Participant indicates, while entering an address, that he/she is a resident of either Assam, Odisha, Sikkim, Nagaland, Telangana or Andhra Pradesh, such Participant will not be permitted to proceed to sign up for the match or contest and may not participate in any paid version of the Contest(s).
In two members and above public contests, where all participants have entered the contest with the exact same teams, including the captain and vice-captain in such event, contest prize money shall be equally divided amongst all participants and the amount shall be deposited in the CricHeroes11 winning account of all participants and the remaining amount shall be credited in the Cash Bonus account of such participants. In the event a user is found to be violating this policy, the Company reserves the right to initiate appropriate action against such users as it deems fit, which shall also include forfeiture of the Cash Bonus Amount.
Substitutes on the field will not be awarded points for any contribution they make. However, 'Concussion and COVID-19 Substitutes' will be awarded points awarded four (4) points for making an appearance in a match and will be awarded points any contribution they make as per the Fantasy Points System (w.e.f Nov 25 2019).
Currently two formats of contest(s) are made available on CricHeroes11 platform (1) Public Contest where Users can participate in a Contest with other Users without any restriction on participation and (2) private contests, where Users can invite specific Users into a Contest and restrict participation to such invited Users. A user can enter into a maximum of 500 contests (including both Public contests and Private contests) per match. Any participation in a contest more than 500 shall be automatically prohibited. All rules applicable to Contest(s) as set out herein shall be applicable to both formats of the Contest(s). Users by participating in a Contest(s) hereby authorize CricHeroes11 to appoint a third party/ Trustee/Escrow Agent to manage users funds on users behalf.
In the Public contest format of the Contest(s), CricHeroes11 may make available the Contest(s) comprising 2 -– 100 Participants or any other pre-designated number of Participants.
CricHeroes11 may create this format of the Contest(s) as a paid format and the Winner will be determinable at the end of the match as per rule of the contests.
The number of Participants required to make the Contest(s) operational will be pre-specified and once the number of Participants in such Contest(s) equals the pre-specified number required for that Contest(s), such Contest(s) shall be operational. In case the number of Participants is less than the pre-specified number at the time of commencement of the match, such Contest(s) will not be operational and the pre-designated amount paid by each Participant shall be returned to the account of such User without any charge or deduction.
In certain Contests across the CricHeroes11 Services, designated as “Confirmed contests”, the Contest(s) shall become operational only when a minimum of two users join a Confirmed Contest. The pre-specified number of winners to be declared in such Contest(s), even if all available Participant slots (as pre-specified in relation to the Contest(s)) remain unfilled. It is clarified that notwithstanding the activation of such Contest(s), Participants can continue to join such Contest(s) till either (i) all available Participant slots of such Contest(s) are filled or (ii) the match to which the Contest (s) relates commences, whichever is earlier. In the event of shortfall in the number of participants joining the Confirmed Contest, CricHeroes11 shall continue with such contests and the short fall in the prize pool shall be borne by CricHeroes11.
In the Private contest format of the Contest(s), CricHeroes11 enables Users to create a contest ("“Private contest"”) and invite other users, whether existing Users or otherwise, ("“Invited User"”) to create Teams and participate in the Contest(s). Users may create a Private contest to consist of a pre-specified number of Participants, that is, consisting of either 2 -100 Participants. The User creating the Private contest shall pay the pre-designated amount for such Private contest and thereby join that Private contest and shall supply a name for the Private contest and be provided with a unique identification code ("contest Code") (which will be issued to the account of such User). The User agrees and understands that once the Private contest is created no change shall be permitted in the terms or constitution of the Private contest, except for a change in the name of the contest. The User creating the Private contest shall provide CricHeroes11 with the mobile number, email address or Facebook account username of Invited Users to enable CricHeroes11 to send a message or mail inviting such Invited User to register with CricHeroes11 (if necessary) and participate in the Private contest in relation to which the invite has been issued.
In order to participate in the Private contest, an Invited User shall input the contest Code associated with the Private contest and pay the pre-designated amount for the Private contest. Once the number of Participants in a Private contest equals the number of pre-specified Participants for that Private contest, the Private contest shall be rendered operative and no other Invited Users or Users shall be permitted to participate in the Private contest. In the event that any Private contest does not contain the pre-specified number of Participants for that Private contest within 1 hour prior to the commencement of the match/Contest, the Platform will initiate an automatic refund of the amount deposited. Such refund shall be processed after the expiry of the deadline for filing of participants for such Private Contest.
It is clarified that the participation of Invited Users in any Private contest is subject to the pre-specified number of Participants for that Private contest, and CricHeroes11 shall not be liable to any person for the inability of any Invited User to participate in any Private contest due to any cause whatsoever, including without limitation due to a hardware or technical malfunction or lack of eligibility of such Invited User to participate in the Contest(s).
Games of skill are legal, as they are excluded from the ambit of Indian gambling legislations including, the Public Gambling Act of 1867.The Indian Supreme Court in the cases of State of Andhra Pradesh v. K Satyanarayana (AIR 1968 SC 825) and KR Lakshmanan v. State of Tamil Nadu (AIR 1996 SC 1153) has held that a game in which success depends predominantly upon the superior knowledge, training, attention, experience and adroitness of the player shall be classified as a game of skill.
The Contest (s) described above (across the CricHeroes11 Services) are games of skill as success of Participants depends primarily on their superior knowledge of the games of cricket, knowledge of players' relative form, players' performance in a particular territory, conditions and/or format (such as ODIs, test cricket and Twenty20 in the cricket fantasy game), attention and dedication towards the Contest(s) and adroitness in playing the Contest(s). The Contest(s) also requires Participants to field well-balanced sides with limited resources and make substitutions at appropriate times to gain the maximum points.
By participating in this Contest(s), each Participant acknowledges and agrees that he/she is participating in a game of skill.
In respect of any transactions entered into on the CricHeroes11 platform, including making a payment to participate in the paid versions of Contest(s), Users agree to be bound by the following payment terms:
The payment of pre-designated amount Users make to participate in the Contest(s) is inclusive of the pre-designated platform fee for access to the CricHeroes11 Services charged by CricHeroes11 and predetermined participant’s contribution towards prize money pool.
Subject to these Terms and Conditions, all amounts collected from the User are held in a separate non-interest earning bank Accounts. The said accounts are operated by a third party appointed by CricHeroes11 in accordance with Clause 10 of these Terms and Conditions. From these bank accounts, the payouts can be made to (a) Users (towards their withdrawals), (b) CricHeroes11 (towards its Platform Fees) and to (c) Government (towards TDS on Winnings Amount). CricHeroes11 receives only its share of the platform Fees through the said Escrow Agent.
The CricHeroes11 reserves the right to charge a Platform Fee, which would be specified and notified by CricHeroes11 on the Contest page, being created on CricHeroes11 platform, prior to a User's joining of such Contest. The Platform Fee (inclusive of applicable tax thereon) will be debited from the User’s account balance and CricHeroes11 shall issue an invoice for such debit to the User.
The User may participate in a Contest wherein the User has to contribute a pre-specified contribution towards the Prize Money Pool of such Contest, which will be passed on to the Winner(s) of the Contest after the completion of the Contest as per the terms and conditions of such Contest. It is clarified that CricHeroes11 has no right or interest in this Prize Money Pool, and only acts as an intermediary engaged in collecting and distributing the Prize Money Pool in accordance with the Contest terms and conditions. The amount to be paid-in by the User towards the Prize Money Pool would also be debited from the User’s account balance maintained with the Trustee.
Any user availing CricHeroes11 services are provided with two categories of accounts for the processing and reconciliation of payments: (i) 'Unutilized' Account, (ii) Winnings Account. It is clarified that in no instance the transfer of any amounts in the User's accounts to any other category of account held by the user or any third party account, including a bank account held by a third party:
Each time a User participates in any contest on CricHeroes11 platform, the pre-designated amount shall be debited in the User’s account. In debiting amounts from the User’s accounts towards the pre-designated amount of such user shall be debited from the User’s Unutilized Account and thereafter, any remaining amount of participation fee shall be debited from the User’s Winning Account.
In case there is any amount remaining to be paid by the User in relation to such User’s participation in any match(s) or Contest(s), the User will be taken to the designated payment gateway to give effect to such payment. In case any amount added by the User through such payment gateway exceeds the remaining amount of the pre-designated amount, the amount in excess shall be transferred to the User’s ‘Unutilized’ Account and will be available for use in participation in any match(s) or Contest(s) or for withdrawal in accordance with these Terms and Conditions.
Debits from the ‘Unutilized’ Account for the purpose of enabling a user’s participation in a Contest shall be made in order of the date of credit of amounts in the ‘Unutilized’ Account, and accordingly amounts credited into ‘Unutilized’ Account earlier in time shall be debited first.
A User shall be permitted to withdraw any amounts credited into such User's 'Unutilized' Account for any reason whatsoever by contacting CricHeroes11 Customer Support. The minimum amount that can be withdrawn by a User from his/her Unutilised Account is Rs. 200 (Two Hundred). All amounts credited into a User's 'Unutilized' Account must be utilised within 335 days of credit. In case any unutilised amount lies in the 'Unutilized' Account after the completion of 335 days from the date of credit of such amount, CricHeroes11 reserves the right to forfeit such unutilised amount, without liability or obligation to pay any compensation to the User.
Withdrawal of any amount standing to the User's credit in the Winnings Account may be made by way of a request to CricHeroes11 but shall occur automatically upon completion of 335 days from the date of credit of such amount in the User's Winnings Account. In either case, CricHeroes11 shall effect an online transfer to the User's bank account on record with CricHeroes11 within a commercially reasonable period of time. Such transfer will reflect as a debit to the User's Winnings Account. CricHeroes11 shall not charge any processing fee for the online transfer of such amount from the Winnings Account to the User's bank account on record with CricHeroes11. Users are requested to note that they will be required to provide valid photo identification and address proof documents for proof of identity and address in order for CricHeroes11 to process the withdrawal request. The name mentioned on the User's photo identification document should correspond with the name provided by the User at the time of registration on CricHeroes11, as well as the name and address existing in the records of the User's bank account as provided to CricHeroes11. In the event that no bank account has been registered by the User against such User's account with CricHeroes11, or the User has not verified his/her User account with CricHeroes11, to CricHeroes11's satisfaction and in accordance with these Terms and Conditions, CricHeroes11 shall provide such User with a notification to the User's email address as on record with CricHeroes11 at least 30 days prior to the Auto Transfer Date, and in case the User fails to register a bank account with his/her User Account and/or to verify his/her User Account by the Auto Transfer Date, CricHeroes11 shall be entitled to forfeit any amounts subject to transfer on the Auto Transfer Date. Failure to provide CricHeroes11 with a valid bank account or valid identification documents (to CricHeroes11's satisfaction) may result in the forfeiture of any amounts subject to transfer in accordance with this clause.
Further, in order to conduct promotional activities, CricHeroes11 may gratuitously issue Cash Bonus to the User for the purpose of participation in any Contest(s) and no User shall be permitted to transfer or request the transfer of any amount into the Cash Bonus. The usage of any Cash Bonus issued shall be subject to the limitations and restrictions, including without limitation, restrictions as to time within which such Cash Bonus must be used, as applied by CricHeroes11 and notified to the User at the time of issue of such amount. The issue of any Cash Bonus to the user is subject to the sole discretion of CricHeroes11 and cannot be demanded by any User as a matter of right. The issue of any Cash Bonus by CricHeroes11 on any day shall not entitle the user to demand the issuance of such Cash Bonus at any subsequent period in time nor create an expectation of recurring issue of such Cash Bonus by CricHeroes11 to such User. The Cash Bonus granted to the user may be used by such User for the purpose of setting off against the contribution to the prize pool in any Contest, in accordance with these Terms and Conditions. The Cash Bonus shall not be withdraw-able or transferrable to any other account of the User, including the bank account of such User, or of any other User or person, other that as part of the winnings of a User in any Contest(s). In case the User terminates his/her account with CricHeroes11 or such account if terminated by CricHeroes11, all Cash Bonus granted to the user shall return to CricHeroes11 and the User shall not have any right or interest on such points.
All Cash Bonus credited in the User account shall be valid for a period of 14 days from the date of credit. The unutilized Cash Bonus shall expire at the end of 14 days from the date of credit.
Users agree that once they confirm a transaction on CricHeroes11, they shall be bound by and make payment for that transaction.
The User acknowledges that subject to time taken for bank reconciliations and such other external dependencies that CricHeroes11 has on third parties, any transactions on CricHeroes11 Platform may take up to 24 hours to be processed. Any amount paid or transferred into the User's 'Unutilized' Account or Winnings Account may take up to 24 hours to reflect in the User's 'Unutilized' Account or Winnings Account balance. Similarly, the utilization of the Cash Bonus or money debited from 'Unutilized' Account or Winnings Account may take up to 24 hours to reflect in the User's 'Unutilized' Account or Winnings Account balance. Users agree not to raise any complaint or claim against CricHeroes11 in respect of any delay, including any lost opportunity to join any Contest or match due to delay in crediting of transaction amount into any of the User's accounts.
A transaction, once confirmed, is final and no cancellation is permissible.
CricHeroes11 may, in certain exceptional circumstances and at its sole and absolute discretion, refund the amount to the User after deducting applicable cancellation charges and taxes. At the time of the transaction, Users may also be required to take note of certain additional terms and conditions and such additional terms and conditions shall also govern the transaction. To the extent that the additional terms and conditions contain any clause that is conflicting with the present terms and conditions, the additional terms and conditions shall prevail.
CricHeroes11 obtains the score feed and other information required for the computation and tabulation of fantasy points from the official CricHeroes App. In the rare event that any error in the computation or tabulation of fantasy points, selection of winners, abandonment of a match etc, as a result of inaccuracies in or incompleteness of the scoring done by the respective scorer / match / tournament organiser comes to its attention, CricHeroes11 shall use best efforts to rectify such error prior to the distribution of prizes. However, CricHeroes11 hereby clarifies that it relies on the accuracy and completeness of such third party score/statistic feeds and does not itself warrant or make any representations concerning the accuracy thereof and, in any event, shall take no responsibility for inaccuracies in computation and tabulation of fantasy points or the selection of winners as a result of any inaccurate or incomplete scores/statistics received from such scorer / match / tournament organiser. Users and Participants agree not to make any claim or raise any complaint against CricHeroes11 in this respect.
Selection of Winners
Winners will be decided on the basis of the scores of the Teams in a designated match (which may last anywhere between one day and an entire tournament) of the Contest(s). The Participant(s) owning the Team(s) with the highest aggregate score in a particular match shall be declared the Winner(s). In certain pre-specified Contests, CricHeroes11 may declare more than one Winner and distribute prizes to such Winners in increasing order of their Team's aggregate score at the end of the designated match of the Contest. The contemplated number of Winners and the prize due to each Winner in such Contest shall be as specified on the Contest page prior to the commencement of the Contest.
Participants creating Teams on behalf of any other Participant or person shall be disqualified.
In the event of a tie, the winning Participants shall be declared Winners and the prize shall be equally divided among such Participants.
CricHeroes11 shall not be liable to pay any prize if it is discovered that the Winner(s) have not abided by these Terms and Conditions, and other rules and regulations in relation to the use of the CricHeroes11, Contest, "Fantasy Rules", etc.
Winners shall be contacted by CricHeroes11 or the third party conducting the Contest on the mobile number or e-mail address provided at the time of registration. The verification process and the documents required for the collection of prize shall be detailed to the Winners at this stage. As a general practice, winners will be required to provide following documents:
CricHeroes11 shall not permit a Winner to withdraw his/her prize(s)/accumulated winnings unless the above-mentioned documents have been received and verified within the time-period stipulated by CricHeroes11. The User represents and warrants that the documents provided in the course of the verification process are true copies of the original documents to which they relate.
Participants are required to provide proper and complete details at the time of registration. CricHeroes11 shall not be responsible for communications errors, commissions or omissions including those of the Participants due to which the results may not be communicated to the Winner.
The list of Winners shall be posted on a separate page on the CricHeroes11. The winners will also be intimated by e-mail.
In the event that a Participant has been declared a Winner on the abovementioned page but has not received any communication from CricHeroes11, such Participant may contact CricHeroes11 within the time specified on the page.
Only those Winners who successfully complete the verification process and provide the required documents within the time limit specified by CricHeroes11 shall be permitted to withdraw/receive their accumulated winnings (or any part thereof). CricHeroes11 shall not entertain any claims or requests for extension of time for submission of documents.
CricHeroes11 shall scrutinize all documents submitted and may, at its sole and absolute discretion, disqualify any Winner from withdrawing his accumulated winnings (or any part thereof) on the following basis:
All prizes shall be subject to deduction of tax ("TDS") as per the Income Tax Act 1961. As of April 1, 2018, the TDS rate prescribed by the Government of India with respect to any prize money amount that is in excess of Rs. 10,000/- is 30% of the total prize money amount. In case of any revisions by the Government of India to the aforementioned rate in the future, TDS will be deducted by CricHeroes11 in accordance with the then prescribed TDS rate. Winners will be provided TDS certificates in respect of such tax deductions. The Winners shall be responsible for payment of any other applicable tax, including but not limited to, income tax, gift tax, etc. in respect of the prize money.
The decision of CricHeroes11 with respect to the awarding of prizes shall be final, binding and non-contestable.
Participants playing the paid formats of the Contest(s) confirm that they are not residents of any of the following Indian states - Assam, Odisha, Sikkim, Nagaland, Telangana or Andhra Pradesh. If it is found that a Participant playing the paid formats of the Contest(s) is a resident of any of the abovementioned states, CricHeroes11 shall disqualify such Participant and forfeit any prize won by such Participant. Further CricHeroes11 may, at its sole and absolute discretion, suspend or terminate such Participant's account with CricHeroes11. Any amount remaining unused in the User's Game Account or Winnings Account on the date of deactivation or deletion shall be reimbursed to the User by an online transfer to the User's bank account on record with CricHeroes11, subject to the processing fee (if any) applicable on such transfers as set out herein.
If it is found that a Participant playing the paid formats of the Contest(s) is under the age of eighteen (18), CricHeroes11 shall be entitled, at its sole and absolute discretion, to disqualify such Participant and forfeit his/her prize. Further, CricHeroes11 may, at its sole and absolute discretion, suspend or terminate such Participant's account.
To the extent permitted by law, CricHeroes11 makes no representations or warranties as to the quality, suitability or merchantability of any prizes and shall not be liable in respect of the same.
CricHeroes11 may, at its sole and absolute discretion, vary or modify the prizes being offered to winners. Participants shall not raise any claim against CricHeroes11 or question its right to modify such prizes being offered, prior to closure of the Contest.
CricHeroes11 will not bear any responsibility for the transportation or packaging of prizes to the respective winners. CricHeroes11 shall not be held liable for any loss or damage caused to any prizes at the time of such transportation.
The Winners shall bear the shipping, courier or any other delivery cost in respect of the prizes.
The Winners shall bear all transaction charges levied for delivery of cash prizes.
All prizes are non-transferable and non-refundable. Prizes cannot be exchanged / redeemed for cash or kind. No cash claims can be made in lieu of prizes in kind.
Acceptance of a prize by the Winner constitutes permission for CricHeroes11, and its affiliates to use the Winner's name, likeness, voice and comments for advertising and promotional purposes in any media worldwide for purposes of advertising and trade without any further permissions or consents and / or additional compensation whatsoever.
The Winners further undertake that they will be available for promotional purposes as planned and desired by CricHeroes11 without any charge. The exact dates remain the sole discretion of CricHeroes11. Promotional activities may include but not be limited to press events, internal meetings and ceremonies/functions.
If it comes to the notice of CricHeroes11 that any governmental, statutory or regulatory compliances or approvals are required for conducting any Contest(s) or if it comes to the notice of CricHeroes11 that conduct of any such Contest(s) is prohibited, then CricHeroes11 shall withdraw and / or cancel such Contest(s) without prior notice to any Participants or winners of any Contest(s). Users agree not to make any claim in respect of such cancellation or withdrawal of the Contest or Contest it in any manner.
Employees, directors, affiliates, relatives and family members of CricHeroes11, will not be eligible to participate in any Contest(s).
The courts of competent jurisdiction at Ahmedabad shall have exclusive jurisdiction to determine any and all disputes arising out of, or in connection with, the CricHeroes11 Services provided by CricHeroes11 (including the Contest(s)), the construction, validity, interpretation and enforceability of these Terms and Conditions, or the rights and obligations of the User(s) (including Participants) or CricHeroes11, as well as the exclusive jurisdiction to grant interim or preliminary relief in case of any dispute referred to arbitration as given below. All such issues and questions shall be governed and construed in accordance with the laws of the Republic of India.
In the event of any legal dispute (which may be a legal issue or question) which may arise, the party raising the dispute shall provide a written notification ("Notification") to the other party. On receipt of Notification, the parties shall first try to resolve the dispute through discussions. In the event that the parties are unable to resolve the dispute within fifteen (15) days of receipt of Notification, the dispute shall be settled by arbitration.
The place of arbitration shall be Ahmedabad, India. All arbitration proceedings shall be conducted in English and in accordance with the provisions of the Arbitration and Conciliation Act, 1996, as amended from time to time.
The arbitration award will be final and binding on the Parties, and each Party will bear its own costs of arbitration and equally share the fees of the arbitrator unless the arbitral tribunal decides otherwise. The arbitrator shall be entitled to pass interim orders and awards, including the orders for specific performance and such orders would be enforceable in competent courts. The arbitrator shall give a reasoned award.
Nothing contained in these Terms and Conditions shall prevent CricHeroes11 from seeking and obtaining interim or permanent equitable or injunctive relief, or any other relief available to safeguard CricHeroes11's interest prior to, during or following the filing of arbitration proceedings or pending the execution of a decision or award in connection with any arbitration proceedings from any court having jurisdiction to grant the same. The pursuit of equitable or injunctive relief shall not constitute a waiver on the part of CricHeroes11 to pursue any remedy for monetary damages through the arbitration described herein.
Users shall access the CricHeroes11 Services provided on CricHeroes11 voluntarily and at their own risk. CricHeroes11 shall, under no circumstances be held responsible or liable on account of any loss or damage sustained (including but not limited to any accident, injury, death, loss of property) by Users or any other person or entity during the course of access to the CricHeroes11 Services (including participation in the Contest(s)) or as a result of acceptance of any prize.
By entering the contests and accessing the CricHeroes11 Services provided therein, Users hereby release from and agree to indemnify CricHeroes11, and/ or any of its directors, employees, partners, associates and licensors, from and against all liability, cost, loss or expense arising out their access to the CricHeroes11 Services including (but not limited to) personal injury and damage to property and whether direct, indirect, consequential, foreseeable, due to some negligent act or omission on their part, or otherwise.
CricHeroes11 accepts no liability, whether jointly or severally, for any errors or omissions, whether on behalf of itself or third parties in relation to the prizes.
Users shall be solely responsible for any consequences which may arise due to their access of CricHeroes11 Services by conducting an illegal act or due to non-conformity with these Terms and Conditions and other rules and regulations in relation to CricHeroes11 Services, including provision of incorrect address or other personal details. Users also undertake to indemnify CricHeroes11 and their respective officers, directors, employees and agents on the happening of such an event (including without limitation cost of attorney, legal charges etc.) on full indemnity basis for any loss/damage suffered by CricHeroes11 on account of such act on the part of the Users.
Users shall indemnify, defend, and hold CricHeroes11 harmless from any third party/entity/organization claims arising from or related to such User's engagement with the CricHeroes11 or participation in any Contest. In no event shall CricHeroes11 be liable to any User for acts or omissions arising out of or related to User's engagement with the CricHeroes11 or his/her participation in any Contest(s).
In consideration of CricHeroes11 allowing Users to access the CricHeroes11 Services, to the maximum extent permitted by law, the Users waive and release each and every right or claim, all actions, causes of actions (present or future) each of them has or may have against CricHeroes11, its respective agents, directors, officers, business associates, group companies, sponsors, employees, or representatives for all and any injuries, accidents, or mishaps (whether known or unknown) or (whether anticipated or unanticipated) arising out of the provision of CricHeroes11 Services or related to the Contests or the prizes of the Contests.
To the extent permitted under law, neither CricHeroes11 nor its parent/holding company, subsidiaries, affiliates, directors, officers, professional advisors, employees shall be responsible for the deletion, the failure to store, the mis-delivery, or the untimely delivery of any information or material.
To the extent permitted under law, CricHeroes11 shall not be responsible for any harm resulting from downloading or accessing any information or material, the quality of servers, games, products, CricHeroes11 services or sites, cancellation of competition and prizes. CricHeroes11 disclaims any responsibility for, and if a User pays for access to one of CricHeroes11's Services the User will not be entitled to a refund as a result of, any inaccessibility that is caused by CricHeroes11's maintenance on the servers or the technology that underlies our sites, failures of CricHeroes11's service providers (including telecommunications, hosting, and power providers), computer viruses, natural disasters or other destruction or damage of our facilities, acts of nature, war, civil disturbance, or any other cause beyond our reasonable control. In addition, CricHeroes11 does not provide any warranty as to the content on the CricHeroes11(s). CricHeroes11(s) content is distributed on an "as is, as available" basis.
Any material accessed, downloaded or otherwise obtained through CricHeroes11 is done at the User's discretion, competence, acceptance and risk, and the User will be solely responsible for any potential damage to User's computer system or loss of data that results from a User's download of any such material.
CricHeroes11 shall make best endeavours to ensure that the CricHeroes11(s) is error-free and secure, however, neither CricHeroes11 nor any of its partners, licensors or associates makes any warranty that:
In case CricHeroes11 discovers any error, including any error in the determination of Winners or in the transfer of amounts to a User's account, CricHeroes11 reserves the right (exercisable at its discretion) to rectify the error in such manner as it deems fit, including through a set-off of the erroneous payment from amounts due to the User or deduction from the User's account of the amount of erroneous payment. In case of exercise of remedies in accordance with this clause, CricHeroes11 agrees to notify the User of the error and of the exercise of the remedy(ies) to rectify the same.
To the extent permitted under law, neither CricHeroes11 nor its partners, licensors or associates shall be liable for any direct, indirect, incidental, special, or consequential damages arising out of the use of or inability to use our sites, even if we have been advised of the possibility of such damages.
Any CricHeroes11 Services, events or Contest(s) being hosted or provided, or intended to be hosted on CricHeroes11 platform and requiring specific permission or authority from any statutory authority or any state or the central government, or the board of directors shall be deemed cancelled or terminated, if such permission or authority is either not obtained or denied either before or after the availability of the relevant CricHeroes11 Services, events or Contest(s) are hosted or provided.
To the extent permitted under law, in the event of suspension or closure of any Services, events or Contests, Users (including Participants) shall not be entitled to make any demands, claims, on any nature whatsoever.
CricHeroes11 may be required under certain legislations, to notify User(s) of certain events. User(s) hereby acknowledge and consent that such notices will be effective upon CricHeroes11 posting them on the CricHeroes11 or delivering them to the User through the email address provided by the User at the time of registration. User(s) may update their email address by logging into their account on the CricHeroes11. If they do not provide CricHeroes11 with accurate information, CricHeroes11 cannot be held liable for failure to notify the User.
CricHeroes11 shall not be liable for any delay or failure to perform resulting from causes outside its reasonable control, including but not limited to any failure to perform due to unforeseen circumstances or cause beyond CricHeroes11's control such as acts of God, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, network infrastructure failures, strikes, or shortages of transportation facilities, fuel, energy, labor or materials or any cancellation of any cricket match to which a Contest relates. In such circumstances, CricHeroes11 shall also be entitled to cancel any related Contest(s) and to process an appropriate refund for all Participants.
CricHeroes11's failure to exercise or enforce any right or provision of these Terms and Conditions shall not constitute a waiver of such right or provision.
Users agree that regardless of any statute or law to the contrary, any claim or cause of action arising out of or related to use of the CricHeroes11 or these Terms must be filed within thirty (30) days of such claim or cause of action arising or be forever barred.
These Terms and Conditions, including all terms, conditions, and policies that are incorporated herein by reference, constitute the entire agreement between the User(s) and CricHeroes Private Limited and govern your use of the CricHeroes11, superseding any prior agreements that any User may have with CricHeroes Private Limited.
If any part of these Terms and Conditions is determined to be indefinite, invalid, or otherwise unenforceable, the rest of these Terms and Conditions shall continue in full force.
CricHeroes11 reserves the right to moderate, restrict or ban the use of the CricHeroes11, specifically to any User, or generally, in accordance with CricHeroes11's policy/policies from time to time, at its sole and absolute discretion and without any notice.
CricHeroes11 may, at its sole and absolute discretion, permanently close or temporarily suspend any CricHeroes11 Services (including any Contest(s)).
CricHeroes11 may from time to time conduct/organize promotions/offers on the platform. Any two or more promotions cannot be clubbed together with any other promotions that are running simultaneously on the CricHeroes11 platform. Also, promotions/offers cannot be clubbed with Cash Bonus available with any user.